Testimonials

On this page you will find reviews of Perth Electric Bike Centre from Google and Facebook.

As well as reading the reviews, we encourage you to do some physical research, by coming in to our store to test ride any of our electric bicycles. It’s difficult to get the feel of an electric bike while trawling the Internet and every electric bicycle brand and even individual model rides very differently.

While we believe it is important to test ride a bike before purchasing if this is impractical, we will happily qualify, and justify the most appropriate bike based on our knowledge and your requirements: After all, no two people are alike.

We do not have a “buy now” button on any of our bikes, as we want you to test ride first or at least talk to us on the phone. By not offering a “buy now” option, we’re standing by our principles and our aim of 100% of customers being satisfied.

We regularly get e-bike riders either phoning or coming in for advice because they’ve either been poorly matched to a bike at another store (often interstate or online) or encouraged to purchase a poorly made bike… Unfortunately, the answer is, generally, not much can be done. These people tend to be some of our best new customers as they are wiser for the experience. The adage, you get what you pay for is no truer than with electric bicycles.

Darren S. Avatar
5 out of 5 stars
Darren
Great customer service, lots of helpful information.
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David O. Avatar
5 out of 5 stars
David
We bought 2 Focus Adventura 6.8 for trekking based on Marcel’s advice. We love the bikes! We also bought a bike carrier after Marcel and Felix gave a thorough explanation of the pros and cons of various models. I have no hesitation in recommending this company for their professionalism and friendliness. See you soon for the first service.
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Jack t. Avatar
5 out of 5 stars
Jack
If you’re looking to go electric, these are the guys you want to visit. Excellent gear, top notch customer service and reliable repairs. Highly recommended.
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Nicky H. Avatar
5 out of 5 stars
Nicky
I love my electric bike. Matt looked after me in store and he was awesome. I would recommend to anyone interested in an Electric bike this is the place to go. It's been almost 30 years since i last rode a bike and it was so easy to get back on and enjoy the ride. Thanks so much. No more parking issues for me.
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Mark L. Avatar
5 out of 5 stars
Mark
We live in Chittering in a rural residential area where the roads are either going up or down. Flat roads are hard to find around here. I had been thinking about getting a bike for quite some time but, after trying a relative's hybrid bike, I realised that, if I were to buy a non-electric bike, I wouldn't ride it very much at all because it would be just too hard. So, three months ago, I bit the bullet and bought myself a shiny new step-through Gazelle Orange C7+. The guys at the shop answered all my questions, let me try out the bike I selected and explained everything thoroughly and patiently.

Some people are surprised that I would pay $4200 for a pushy but I think this is the best money I have ever spent. I have just turned 69 but, when I am on the bike, I feel more or less like when I was riding around Flanders fifty years ago. The assistance of the electric motor makes the hilly country around here quite manageable. There are still one or two hills that are steep enough to make me work hard but I can manage without too much difficulty. I get a lot more joy from riding this bike than I get from driving our new car. The upright riding position of these Dutch bikes was new to me but I noticed almost immediately that this position was much easier on my back than the forward leaning position I adopted on previous bikes I have owned.

Although I used to go for a walk most days, I have noticed that my fitness has improved significantly since I have been riding. I think the reason for that is that I tend to push myself a bit harder on the bike than when I am walking. As I had a heart attack seven years ago and had stents inserted in my arteries, it is important that I stay active and watch what I eat.

Today, I took my bike in for its first service, which is free, by the way. The guys were super helpful. Even helped me adjust and learn more about the bike carrier I had bought for the car. They adjusted the chain, gears and brakes, and got rid of the squeak in the handle bar. Now the bike feels brand-new again.

If, like me, you're not a spring chicken anymore but would still like to feel the joy of riding a bike, wait no longer but go and visit these guys and take one of their bikes for a spin. You may be surprised at how easy to ride they are. The staff will help you select the right bike for your needs and physique. Their after-sales service is also very good, which is something you won't get when you order a bike online. As long as you do your bit by cleaning your bike, they will keep your bicycle in top working order.

I think Perth is very lucky to have this bike shop with high-quality electric bicycles and a helpful, friendly and knowledgeable team.

Highly recommended!
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Michael W. Avatar
5 out of 5 stars
Michael
Bought a beautiful Kalkhoff ebike from these gents a few days ago. It’s brilliant, and the guys at PEBC are the same. Very happy, me! It’s bright yellow, and I’ve already told a couple of people that it won the Tour de France Ebike division! 😂
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Alexander P. Avatar
5 out of 5 stars
Alexander
Marcel and Felix were so generous with their time in sharing their love of electric bikes to help me understand everything I needed to know to get started on my own bike. Amazing experience and so much care from this team at every step of the way.
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Gabrielle M. Avatar
5 out of 5 stars
Gabrielle
I am very pleased with my electric bike . Marcel was knowledgeable and able to recommend a bike suitable for my needs. There are a lot of bike options out there , it can be confusing. Marcel explained clearly and made the whole process simple. I would recommend this store.
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Robin M. Avatar
5 out of 5 stars
Robin
Frank and Jack were incredibly helpful and I am very happy with my new e-bike . I throughly recommend going to this shop.
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Ad B. Avatar
5 out of 5 stars
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Janice G. Avatar
5 out of 5 stars
Janice
The guys were amazing. Their knowledge of ebikes is exemplary. Marcel found the right bike for my needs. I highly recommend visiting Perth Electric Bike Centre if you're looking for an ebike ! Thanks so much !!
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Wormer P. Avatar
5 out of 5 stars
Wormer
Received new spokes under warranty for my electric bike Gazelle. Did had a service at the same time. My e- bike ride as new again. Great back up support and impeccable service of this Bike Centre. Recommend to buy good electric bikes there as you always need good service. Thank you Marcel and the team.
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Perth Electric Bike Centre testimonials

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